At home with HOA banking

Looking for an avenue to increase its deposit base, Academy Bank tapped into a market it hadn’t explored before: homeowners associations. Today, the community bank has successful relationships with HOAs across the country.

Ensure your community bank is inclusive

For a workplace to be truly inclusive, its employees should feel accepted for who they are and valued for their unique perspectives and backgrounds. We asked community bankers and experts for their advice on ensuring employees feel a sense of belonging.

The DIY banking services customers expect

Prompted by the pandemic, DIY banking services have grown at an increasingly quick rate. And as consumers—especially Gen Z and millennials—continue calling for more mobile options, community banks are stepping forward with new innovations and new tech partnerships.

Growing a new branch

Providence Bank chose to open a new brick-and-mortar site during the pandemic, when many other businesses were ceasing operations or shutting down altogether. President and CEO Ted Whitehurst talks timing, lessons learned, results and how his staff went the extra mile.

Succession planning for Gen Z

Succession planning is an important task for every community bank, but what about when it comes to Gen Z, the generation that’s seeing the Great Resignation in action and believes side hustles are a way of life?

Stealthy shopping for better service

While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. By William Atkinson Name: Alpine Bank Assets: $6.4 billion […]

How thrift and mutual banks are benefiting their customers

Thrift banks, otherwise known as savings and loans, focus on turning deposits into consumer mortgage loans. Some thrifts are owned and operated by mutual banks, but not necessarily vice versa. We take a deep dive into what lies at the heart of these community banks’ business models and how this benefits their customer relationships.

The future of workplace flexibility

The pandemic forced the issue of remote and hybrid working for many employees, but it wasn’t a flash in the pan. Though challenges remain, many companies are now looking to accommodate employees’ refreshed expectations. We asked community banks how they’re dealing with the resulting shifts in their employment models.

Julieann Thurlow

A community bank-fueled payments rail

A secure, open-loop, cost-saving, customer-accessible, multiplatform P2P payments network might sound too good to be true, but community bank consortium Alloy Labs Alliance hopes to achieve just that with the CHUCK payment rail.

The benefits of small business relationships

Whether achieved by internal or external resources, community banks provide valuable support for small businesses. Here, bankers share how they build and maintain long-standing partnerships with their business customers.