Innovation Conversations: Rockland Trust

When Rockland Trust synced up with an ICBA ThinkTECH Accelerator grad to launch a virtual digital banking platform, it took relationships between the community bank and its customers to a whole new level.

A gift that will keep on giving

It may be celebrating its 150th anniversary, but First National Bank of Fort Smith didn’t want presents this year. Instead, it gifted $500,000 to its local Boys & Girls Club for an ambitious renovation.

Charles Potts: Fueling growth through innovation

Innovation is taking place all around us at a pace unlike anything we have ever experienced. We’ve developed an ecosystem to foster growth through innovative partnerships and community involvement.

Finding a common ground

Despite possessing varying backgrounds, these community banks share similar approaches to innovating their technology and customer experiences.

The DIY banking services customers expect

Prompted by the pandemic, DIY banking services have grown at an increasingly quick rate. And as consumers—especially Gen Z and millennials—continue calling for more mobile options, community banks are stepping forward with new innovations and new tech partnerships.

Unexpected Allies

Meeting serendipitously at a ThinkTECH Accelerator showcase, Fintel Connect and Finzly prove that the best relationships allow both partners to complement each other’s strengths.

Charles Potts: Being comfortable with discomfort

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. And while this may sound counterintuitive to fostering successful collaborations, research suggests discomfort is normal when tackling new challenges.

8 ways cloud banking can boost efficiency

Fewer IT costs, better data storage and greater resilience—moving to the cloud is no small feat, but the potential benefits to a community bank’s bottom line can be hard to ignore. We spoke to experts to get an overview of the savings that could be in store for banks.

How gamification can be a boon for community banks

Community banks are getting into the gamification business—and it’s been better for business. Introducing gaming elements into apps and company training tools can result in cost savings, increased customer loyalty, financial literacy and employee retention. Here’s how some community banks are winning with their gamified approach.