Innovation is taking place all around us at a pace unlike anything we have ever experienced. We’ve developed an ecosystem to foster growth through innovative partnerships and community involvement.
Despite possessing varying backgrounds, these community banks share similar approaches to innovating their technology and customer experiences.
Meeting serendipitously at a ThinkTECH Accelerator showcase, Fintel Connect and Finzly prove that the best relationships allow both partners to complement each other’s strengths.
As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. And while this may sound counterintuitive to fostering successful collaborations, research suggests discomfort is normal when tackling new challenges.
Community banks are getting into the gamification business—and it’s been better for business. Introducing gaming elements into apps and company training tools can result in cost savings, increased customer loyalty, financial literacy and employee retention. Here’s how some community banks are winning with their gamified approach.
With so much emphasis placed on customer-facing products and technologies, innovating back-office operations can fall to the bottom of the priority list. ICBA sees things differently. We believe operations is the “engine” that drives every aspect of banking and, ultimately, the bottom line.